Transforming Telecom Operations with DvSum’s CADDI

7 Jun, 2024 •

telephone on wall

In the rapidly evolving telecom industry, having timely, accurate, and insightful data is crucial for staying competitive. DvSum’s CADDI (Conversational AI-Driven Data Intelligence) platform makes it effortless to interact with your data, understand it, and extract reliable insights, transforming telecom operations.

Introduction to DvSum

DvSum helps business users access data insights in real-time, unleashing business agility and productivity. Our goal is to empower business teams and data users—such as those in operations, planning, sales, and procurement—to find insights using natural language, without depending on IT or data analysts. With DvSum, users can focus on value-added activities and no longer worry about:

  • Where data physically sits
  • How to access the data
  • How to translate business needs into technical requirements

DvSum is a SaaS offering that combines the power of GenAI with the enterprise data landscape to deliver real-time data intelligence to business decision makers. Built on a strong data foundation of Data Catalog and Governance, end users get access to trusted data while ensuring data privacy and compliance. DvSum’s patented architecture works with data in existing sources and does not require data to move outside the corporate network.

Easy Setup and Quick Activation

DvSum is an out-of-the-box solution with point-and-click setup, which can be up and running in just two weeks. It does not require IT configuration or development. Here’s a typical activation timeline:

  • Day 1 – Day 3: Connect data sources. DvSum automatically builds an understanding of your data.
  • Day 2 – Day 9: Create co-pilot bot, define the scope of data, and conduct initial validation and training.
  • Day 10 – Day 12: Share access with users. Users start interacting with data via natural language queries.

Telecom Operations Use Cases Powered by DvSum CADDI

Operations

DvSum CADDI analyzes network performance data to predict bottlenecks before they occur, aiding in the adjustment of resources based on actual performance metrics such as utilization, latency, dropped packets, and congestion. This proactive approach ensures network reliability and efficiency, significantly reducing downtime and enhancing customer satisfaction.

Customer Care

DvSum enables virtual assistants that understand customer questions via API on the customer support portal. Customers can speak naturally to AI assistants, receive personalized support, and resolve issues using real-time network performance data. This leads to faster resolution times and improved customer experiences.

Sales

By leveraging structured and unstructured data sources (e.g., contracts, RFP responses, invoices, POs, word documents), DvSum helps identify high-probability cross-sell and upsell targets. Sales teams can locate winning RFP responses, analyze business buying trends, and optimize sales strategies for better outcomes.

Example Telecom Operations Use Cases in Detail

Network Performance Analysis

In operations, DvSum CADDI can predict and preempt network bottlenecks by analyzing metrics like utilization, latency, dropped packets, and congestion. This allows telecom companies to adjust resources in real-time, ensuring optimal network performance and minimizing disruptions.

Virtual Customer Assistants

For customer care, DvSum CADDI powers virtual assistants that provide immediate, personalized support. By integrating with the customer support portal, these AI-driven assistants can handle a wide range of inquiries, using real-time data to resolve issues swiftly and effectively.

Sales Optimization

In sales, DvSum CADDI uses AI to sift through various data sources, identifying potential cross-sell and upsell opportunities. This data-driven approach helps sales teams target the right customers, improving conversion rates and driving revenue growth.

Conclusion

DvSum’s CADDI is revolutionizing the telecom industry by providing a seamless way to interact with data and extract valuable insights. Whether it’s optimizing network performance, enhancing customer support, or boosting sales, DvSum empowers telecom companies to make data-driven decisions with ease and confidence. With its quick setup and user-friendly interface, DvSum ensures that your team can start benefiting from real-time data intelligence in no time.

Transform your telecom operations today with DvSum CADDI and experience the power of real-time, conversational data intelligence.

Share this post:

You may also like