Data Quality Ownership: Breaking Down the Roles of Data Governance and Data Ops. Hint: It’s Not Just One.

22 May, 2023 •

who owns dq

Responsibility equals accountability equals ownership. … 

This quote aptly states how data quality ownership is not only to just oversee things, rather ownership is about taking action when the time arises. This may be an example in the general walk of life, but when it comes to data, it becomes difficult to assign ownership across the enterprise. And when it comes to data quality, it becomes more complex as everyone complains about poor data quality in their data, but nobody is ready to own it. 

Why Should we Worry About Data Quality Ownership

Ensuring data quality is essential for several reasons, including: 

  1. Accurate decision-making: Data is used to make informed decisions across organizations, from operational decisions to strategic ones. Poor quality data can lead to incorrect insights, which can result in bad decisions that can impact the bottom line. 
  2. Compliance: Many organizations operate in regulated industries, such as finance or healthcare, and are required to maintain accurate and complete data for regulatory compliance. Poor quality data can lead to compliance issues, which can result in fines, penalties, or reputational damage. 
  3. Customer satisfaction: Customers expect accurate and timely information when interacting with organizations, whether it’s making a purchase, seeking support, or accessing their data. Poor quality data can lead to errors, such as incorrect billing or shipping addresses, which can impact customer satisfaction and retention. 
  4. Operational efficiency: Poor quality data can slow down operations and increase costs by requiring additional effort to correct errors, rework processes, or identify and fix issues. 
  5. Competitive advantage: In today’s data-driven world, organizations that can harness the power of high-quality data have a competitive advantage over those that cannot. High-quality data can be used to gain insights, develop new products or services, and optimize operations. 

Data Quality Ownership: Who Owns it in an Organization?

Yes, we all know Data governance teams are responsible for establishing and enforcing policies, procedures, and standards for data management, including data quality. They define what constitutes high-quality data, establish rules and guidelines for data use, and ensure compliance with regulatory requirements. They have different people across the business lines who act as data stewards, data owners to help identify and resolve data quality issues. 

We also know Data ops teams are responsible for the day-to-day management of data, including data ingestion, processing, storage, and distribution. They use various tools and techniques to ensure data quality, such as data profiling, data cleansing, and data validation. 

However, does that mean everyone relies on these two teams to resolve data quality issues. The answer to that is NO! Ensuring data quality is not the sole responsibility of a single team or individual; it is the responsibility of the entire organization. Every department, team, and individual who interacts with data has a role to play in ensuring its quality. 

For example, the marketing department may be responsible for collecting customer data, while the IT department is responsible for storing and securing it. Sales teams may rely on this data to make decisions about which products to sell or how to target customers, while customer service teams use it to provide personalized support. 

If any of these teams or individuals fail to ensure the quality of the data they interact with, it can have downstream consequences that impact the entire organization. For instance, if the marketing team collects incomplete or inaccurate customer data, it can impact the accuracy of sales forecasts and marketing campaigns, leading to missed revenue targets and unhappy customers. 

How can each department work to achieve data quality. 

Each department can take specific steps to ensure data quality within their area of responsibility, such as: 

  1. Establishing data quality standards: Each department can define data quality standards based on their business needs and ensure that they are consistent with the organization’s overall data quality standards. 
  2. Conducting data profiling: Data profiling tools can help departments understand the structure and quality of their data, including identifying missing or inconsistent data, data duplicates, or data inconsistencies. 
  3. Implementing data quality controls: Departments can implement data quality controls to detect and correct data quality issues in real-time. For example, a sales team may implement data validation rules to ensure that customer information is accurate and complete during data entry. 
  4. Monitoring data quality: Each department can establish data quality metrics and monitor them regularly to ensure that data quality is maintained over time. 
  5. Collaborating with other departments: Collaboration between departments is critical to ensure that data quality issues are identified and addressed before they cause downstream problems. For example, the marketing department may collaborate with the sales team to ensure that the customer data collected is accurate and complete. 

Data quality tools can support each department’s efforts to achieve data quality by providing a unified platform for data quality management. These tools can enable collaboration between departments by providing a shared view of data quality metrics and issues, making it easier for teams to identify and address data quality issues across the organization. 

How can DvSum Help? 

DvSum is a data quality solution that can help coordinate between different teams to achieve data quality by providing a unified platform for data quality management. It enables collaboration between teams by providing a shared view of data quality metrics and issues, making it easier for teams to identify and address data quality issues across the organization. DvSum also provides automated data quality checks, allowing teams to detect and correct data quality issues in real time. Additionally, it provides comprehensive data profiling capabilities, allowing teams to understand the structure and quality of their data and identify data quality issues before they cause downstream problems. Overall, DvSum can help organizations achieve better data quality across departments by promoting collaboration, automating data quality checks, and providing comprehensive data profiling capabilities. 

Learn more how DvSum's Data Quality solutions help coordinate between teams

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